FAQs
To assist with a more enjoyable online shopping experience, we have provided answers to our most frequently asked questions below. For further clarification please reach out to us contact us. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible.
Unfortunately, we are unable to send to PO boxes. Due to the size of the packages, it makes it difficult to send. Please ensure you send to a valid Australian address to ensure you receive your products in a timely manner.
Our loyalty program is currently under maintenance. Subscribe to our newsletter to keep up to date with our latest perks & rewards.
Haus of Moe offers competitive prices direct to the public and we are not able to offer any trade discounts or trade accounts.
Please call us on XXXX XXXX or email us hello@hausofmoe.com.au if you have any additional questions.
Yes, definitely! We will answer any of your hair questions based on the information you share with us. Contact us through chat, phone or click on contact us and tell us your problem, and we will assist you with recommendations.
While not all our products are vegan, we do stock a wide range of cruelty-free and vegan products.
Please check our website and feel free to contact us for recommendations as we are more than happy to help! We offer Vegan products across the following categories:
- Makeup
- Skincare
- Haircare
If you would like additional information, don’t hesitate to contact us.
We are an Australian company based in Sydney and all of the products that are sold on our website are 100% genuine. We do not sell any fake or copied products as we can guarantee the authenticity of all products we sell as these are backed up by genuine Australian Warranties. Shop knowing you are buying reputable brands from an authorised stockist.
Yes, we do! We are happy to price match with other Australian websites. Only in some instances are we unable to.
We ask that you call us on XXXX XXXX or send us an email at Management@hausofmoe.com.au and supply us with a link for the other website so we can confirm the request for you.
You will be able to change your address by logging onto your account and accessing the page.
Sadly we are not able to change the billing address.
You are more than welcome to phone our customer service team on XXXX XXXX for assistance.
It is your obligation to ensure all your address details are correct on your order for us to ship your parcel correctly.
Your parcel will be shipped as per your instructions. Once the parcel has been delivered to the provided address, we will not be held responsible.
If you wish to change the address on your parcel before it is dispatched, please contact us as soon as possible on XXXX XXXX. Our business hours are Monday to Friday 9 am to 5 pm. If you do contact us out of these times we will respond to you as soon as possible.
We offer exciting promotions for each month. Keep an eye out on our socials and sign up for our email newsletter for exciting promotions!
Our website will not allow you to purchase multiples of the same item if we do not have the stock on hand.
If you require multiple items please contact us and we can make special arrangements to get the desired quantity in from our supplier.
Please click on the button ‘ Notify me ‘ and enter your email address as soon as we are restocked you will receive an automated email that we have received the item.
We make no guarantees that we are able to cancel or make changes to your order once it has been placed.
Please call or email and we can attempt to put this request through for you. Our business hours are Monday to Friday 9 am to 5 pm. If you do contact us out of these times we will respond to you as soon as possible.
If we are unable to do this please refer to our returns policy at
All products do come with a manufacturer’s warranty. Every product has a different warranty period. You may find this in the product’s description or contact the manufacturer of the brand directly.
Alternatively, please phone us on XXXX XXXX or email us at Management@hausofmoe.com.au
Yes, you can! Please contact Head Office to arrange the return before you go to the salon so that we can provide you with accurate information in regard to the reason for your return. The item, however, must be in new condition or be under warranty and proven to be faulty.
Please see our return’s Policy Page
All of our parcels are sent with safe drop enabled. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.
Once your order is picked and packed you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel.
To track your order Click here for Australia Post. All you need to do is enter your personal tracking number.
Feel free to email us at management@hausofmoe.com.au or call us on XXXX XXXX if you have any other questions or have not received an email.
For click and collect, you will be in contact with you once your order is ready for collection.
Once your order is dispatched you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. You can also look into your tracking through the links provided below to see your updates with each new scan & an estimated delivery date.
If your parcel has been dispatched with Australia Post, Click here to see further tracking notifications by entering your personal tracking number
Have an issue with this? Please contact our team and we will resolve it! Feel free to email us at Management@hausofmoe.com.au or call us on XXXX XXXX
Sydney Metro
Regular Shipping: 1-6 business days
Express Shipping: 1-3 business days
Australia Wide
Regular Shipping:
(depending on your location click below)
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Express Shipping:
(depending on your location click below)
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
*Times are indicative as provided by Australia Post and are not guaranteed.
*Additional delays may be experienced if a product is out of stock.
All ‘FREE GIFT, FREE SAMPLE, FREE TRAVEL SIZE’ promotions are While Stocks Last.
You must meet all requirements including minimum quantity of products to redeem free gifts. When redeeming free products including samples and travel size products, we will do our best to accommodate the gift you’ve redeemed or eligible for however where this is not possible, you will be supplied with a gift of equivalent size.
Where promotional offers are prices as marked, discount will exclude gift packs and bundles. Any other discount codes must be inserted at the checkout to apply further discounts.
Please note that any promotion offers and free gifts does not include with the purchase of egiftcards.
Afterpay
Yes, Afterpay can be used for most of our hair services, including colour, extensions, treatments and styling. It’s a great way to spread the cost of larger appointments.
Afterpay can be used for services within Afterpay’s spending limits. If you’re unsure whether your appointment qualifies, feel free to ask our team before your booking.
Yes, you’ll need an Afterpay account and the Afterpay app on your phone to complete the payment in salon. If you don’t already have one, you can sign up in just a few minutes.
At the end of your appointment, simply choose Afterpay as your payment method. The total cost of your service will be split into 4 equal payments, paid every two weeks through your Afterpay account.
Yes! We now offer Afterpay in salon so you can enjoy your hair service now and pay it off in four interest-free instalments.